Before you book
Booking information
To help us prepare the right care, please provide the following information when making your booking.
- Your name, surname and contact details.
- Emergency or alternative contact-person information.
- Your fur baby’s name, breed, colour, sex, approximate age or date of birth, and sterilisation status.
- Whether your dog is a social butterfly or a lone wolf.
- The date of their last professional groom and whether they have any mats or knots.
- Any relevant health information.
Booking etiquette
- Book in advance, particularly during peak seasons.
- For a first grooming experience, we recommend starting with three “wash and neaten” appointments to ease your dog into the process.
Grooming services
- Baths, haircuts, trims, nail clipping and ear cleaning.
- Teeth brushing, anal-gland expression, dental scaling and polishing are available for an additional fee.
Payment and cancellations
- Payment can be made by cash or EFT.
- Please wait for confirmation of the total before making an EFT payment.
- A 40% cancellation fee applies to no-shows without 24 hours’ notice.
- Late fees may apply to delayed appointments.
Preparing your dog
- Please make sure your dog’s belly and bladder are empty before the appointment.
- Avoid allowing your dog to swim before grooming.
- Bringing your dog’s favourite treats is encouraged to make the experience enjoyable.
- Mats and knots may require extra grooming time and additional cost.
- Nervous or tricky pups may need extra attention and may incur additional charges.
Products and coat care
We use high-quality grooming products to help keep your dog’s skin and coat healthy and vibrant. Sensitive, tearless, VetGuard and Ricky Litchfield shampoos are available for specific needs. Conditioner and additional washes can be provided when needed.
Every dog is different.Tell us about coat condition, sensitivities, health concerns or previous difficult grooming experiences when booking so we can plan enough time and the gentlest approach.